One of our printing towers crashed during our production process. Therefore, we had to shut down our production which resulted in a downtime including the loss of valuable production time. Our own technician figured out what the problem was and we directly contacted DG press to talk about the possibilities for solving the problem. After this conversation we had to check some aspects and it turned out that one of the oscillators blocked. However, our own technician couldn't solve our problem directly.
In the following week we could still use the press without making use of the broken oscillator. During the weekend DG press came to solve the problem which allowed us to use the entire press again after that weekend. DG press sent a professional service engineer who solved our problem immediately.